Privacy policy

Last Updated: April 4, 2026

PRIVACY POLICY

Chiang's LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit papachiangs.com (the “Site”) or place an order.

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, billing address, order details, subscription preferences, and communications with us.

Payment information is processed securely by Shopify Payments and/or Stripe. We do not store full credit card numbers.

We also automatically collect certain information such as IP address, browser type, device information, pages viewed, and interaction with marketing content through cookies and similar technologies.

2. Cookies & Tracking

We use cookies for essential website functionality, analytics (e.g., Shopify and Google Analytics), and marketing (e.g., Meta and TikTok pixels).

When you first visit our Site, you may be presented with a cookie banner allowing you to accept or decline non-essential cookies. You may adjust your preferences through your browser settings at any time.

3. How We Use Your Information

We use your information to process and fulfill orders, manage subscriptions, communicate order updates, improve our Site, prevent fraud, comply with legal obligations, and (with your consent where required) send marketing communications.

4. Legal Bases (Where Applicable)

We process personal information based on contractual necessity (to fulfill orders), consent (for marketing and certain cookies), legitimate interests (fraud prevention and site improvement), and legal obligations (tax and regulatory compliance).

5. Marketing & Consent

If you place an order or sign up for communications, we may send promotional emails. You may unsubscribe at any time using the link in our emails or by contacting us at hello@papachiangs.com. Withdrawal of consent does not affect prior lawful processing.

6. Data Retention

We retain order and transaction records for at least seven (7) years, and longer where necessary for tax, accounting, audit, legal, regulatory, or business recordkeeping purposes.

Marketing preferences are retained until you opt out or request deletion.

Customer service communications and related correspondence may be retained for up to seven (7) years, or longer where reasonably necessary to resolve disputes, enforce our agreements, protect legal rights, or comply with legal obligations.

We may retain certain information beyond the periods described above if required by law, in connection with actual or anticipated legal claims, investigations, or regulatory inquiries, or where retention is otherwise reasonably necessary for legitimate business purposes.

7. Data Security & Breach Response

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. In the event of a data breach, we will investigate promptly and notify affected individuals as required by applicable law, including the New York SHIELD Act.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. You may also request data portability or opt out of certain processing. To exercise these rights, contact hello@papachiangs.com. We will respond within legally required timeframes.

We do not sell personal information.

9. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. International Processing

Although we operate in New York City, certain service providers may process data outside the United States. Where applicable, we rely on appropriate contractual safeguards.

12. Shopify Platform & Data Processing

Our Services are hosted and powered by Shopify Inc. ("Shopify"). Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users.

Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal at https://privacy.shopify.com/en.

13. Geographic Limitation

At launch, Chiang's LLC accepts orders only from customers located in New York City.

14. Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact: hello@papachiangs.com | New York, NY