Refund policy

REFUND & REPLACEMENT POLICY

No Returns on Perishable Food

Due to food safety regulations, we cannot accept returns on perishable products. All sales are final once delivered.

Quality Guarantee

We stand behind the quality of our handmade dumplings. If you receive an order with any of the following issues, we'll make it right:

  • Wrong item delivered
  • Damaged or contaminated packaging
  • Product arrived thawed or spoiled

Replacement or Refund

You must notify us within 12 hours of receiving your order if there is a quality issue.

Contact us at orders@papachiangs.com within 12 hours and we'll provide either:

  • Replacement shipment within 5 business days, OR
  • Full refund to your original payment method

Your choice.

How to Report an Issue

Email us at orders@papachiangs.com within 12 hours of delivery with:

  • Your order number
  • Photos of the product and packaging
  • Description of the issue

We'll respond within 24 hours and arrange your replacement or refund.

Cancellations

Pre-orders can be cancelled within 12 hours of receiving your order confirmation email. After 12 hours, all orders are final as production planning begins.

To cancel, email orders@papachiangs.com with your order number within 12 hours of your confirmation email.

Subscription Policy 

Subscriptions will be available in the future. Subscription terms and cancellation policies will be provided when subscriptions launch.

Questions?

For order issues: orders@papachiangs.com

For general inquiries: hello@papachiangs.com

We respond within 24 hours.